Question 1

How much is shipping at Rosa Dame?

Accepted Answer

Standard shipping is calculated at checkout. Complimentary standard shipping worldwide, in any currency we support.

Question 2

Can I see how a Rosa Dame piece looks on me before I buy?

Accepted Answer

Yes — every product page offers a photorealistic AI Virtual Try-On. Upload a single photo and see any piece on you in seconds.

Question 3

Do Rosa Dame members get a discount?

Accepted Answer

Yes. Rosa World members save 10%–30% on every order — Insider (free) saves 10%, Connoisseur saves 15%, and Atelier members save 30%. Membership applies on the next checkout and on every order after.

Question 4

Do you offer returns or refunds?

Accepted Answer

We do not offer returns or refunds. We offer exchanges within 7 days of delivery for eligible ready-to-wear items in unworn condition with tags attached. Made-to-order and custom couture pieces are final sale. Full details are on our Shipping & Order Policy page.

Question 5

Where does Rosa Dame ship?

Accepted Answer

Worldwide. We ship to the United States, United Kingdom, European Union, Australia, Japan, the GCC, and most other countries — duties are calculated transparently at checkout, and standard shipping is complimentary worldwide.

Question 6

What sizes does Rosa Dame carry?

Accepted Answer

We currently offer sizes XS to XL in our ready-to-wear collections. For couture pieces, we offer custom sizing consultations via our virtual or in-person atelier appointments.

Question 7

Are gowns made-to-order?

Accepted Answer

Many of our signature evening gowns are made-to-order in our atelier to ensure the highest level of craftsmanship. Please allow 4-6 weeks for creation and delivery of these specific pieces. Ready-to-wear items ship within 2-3 business days.

Question 8

What is Rosa Dame's exchange policy?

Accepted Answer

Exchanges are accepted within 7 days of delivery for full-priced, ready-to-wear items in unworn condition with tags attached. We do not offer returns or refunds. Made-to-order and custom couture pieces are final sale.

Question 9

How long does shipping take?

Accepted Answer

Standard domestic shipping takes 3-5 business days. Expedited options are available at checkout. For international orders, please allow 7-14 business days depending on customs processing.

Question 10

Do you offer custom couture pieces?

Accepted Answer

Yes. Our bespoke service allows clients to work directly with our design team to create a truly one-of-a-kind garment. Please contact our atelier to schedule an initial consultation.

Question 11

What materials are used?

Accepted Answer

We source only the finest fabrics globally—heavy silk satins, pure silk georgettes, organic cottons, and high-grade faux and cultured pearls. Material composition is listed on every product page.

Question 12

Are there care instructions for pearl pieces?

Accepted Answer

Pearl-embellished garments should be spot-cleaned or professionally dry-cleaned by a specialist. Keep pearl accessories away from perfumes, hairspray, and cosmetics to preserve their luster.

Question 13

How does the AI Virtual Try-On work?

Accepted Answer

Open any product page and upload a single full-body photo. Our photorealistic AI Virtual Try-On renders that exact piece on your own body in seconds — preserving garment length, so a floor-length gown stays floor-length — so you can judge fit and silhouette before you buy. Your photos are not stored.

Question 14

Do you make hand-embroidered or bridal couture gowns?

Accepted Answer

Yes. Our La Maison De Rose couture collection is made-to-order in the atelier, including hand-embroidered, pearl-worked gowns suited to weddings and bridal moments. Book a virtual or in-person consultation for custom sizing and bespoke detailing; couture pieces typically take 4–6 weeks and are final sale.

Question 15

Can I try on a couture or evening gown before ordering?

Accepted Answer

Yes. The AI Virtual Try-On is available across our eveningwear and couture pieces, so you can preview a gown on yourself before committing. For made-to-order couture, pair it with an atelier consultation to confirm fit and detailing.